Return & Refund
Returns / Exchange
◾️Returns accepted within 14 days
◾️Products must be unopened
◾️Refunds will be issued as store credit
◾️Receipt required
All return / exchange inquiries must be made within 2 weeks of purchase. Please contact us prior to shipping any order back to us.
Please note:
- Any discounted items are not eligible for return / exchange (ex. Fivestars point discout, Coupon)
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All Blind Box purchases are FINAL — Return or Refund are not accepted for any reason once the item has been purchased
Cancel Order
Online order: Free cancellation before shipment. Please contact us from the contact form.
Store-pickup order: Free cancellation within 2 weeks of order date. If the item is not picked up within two weeks without prior notice, a 15% cancellation fee will apply. Attempts will be made to contact the buyer.
Please contact us if you are unable to pick up the item within two weeks: info@gunnzo.com
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Please provide your order ID "MAN00000" and reason for cancellation.
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Cancellation for pre-orders will be accepted free of charge until the product arrives at the store. After items arrive, cancellation orders cannot be accepted.
Please note:
- Repeated order cancellations may result in cancellation fees.
Account suspension may also apply. - Refunds will be issued in store credit.
Refunds
Refunds for all shipping costs are unavailable. Shipping fees for returns are the responsibility of the buyer.
Items must be returned in original, unused condition with all original packaging to qualify for a full refund. Items that are used, damaged, or missing original packaging may be subject to a restocking fee or may not be eligible for a full refund.
Returns without prior notice or approval may not be accepted.
Others
We reserve the right to cancel the order and refuse refunds/returns in the following cases:
- There is a problem with credit card information
- Multiple purchases of the same item
- Return an item that is different from the one you received