Return & Refund

Returns / Exchange

◾️Returns accepted within 14 days
◾️Products must be unopened
◾️Refunds will be issued as store credit
◾️Receipt required

All return / exchange inquiries must be made within 2 weeks of purchase. Please contact us prior to shipping any order back to us.

Please note:

  • Any discounted items are not eligible for return / exchange (ex. Fivestars point discout, Coupon)
  • All Blind Box purchases are FINAL — Return or Refund are not accepted for any reason once the item has been purchased

 

Cancel Order

Online order: Free cancellation before shipment. Please contact us from the contact form.

Store-pickup order: Free cancellation within 2 weeks of order date.
After that, a 15% cancellation fee will apply:

  • If the item is not picked up within two weeks without prior notice.

  • If there is no response or communication regarding the pickup.

Please contact us if you are unable to pick up the item within two weeks:
info@gunnzo.com

Refunds will be issued in store credit.


Refunds

If returning an item for personal reasons:

Even if “Free Shipping” was selected at the time of purchase, the original shipping cost is non-refundable. In such cases, both the original shipping cost and the return shipping cost are not refunded.

Items must be returned in original, unused condition with all original packaging to qualify for a full refund. Items that are used, damaged, or missing original packaging may be subject to a restocking fee or may not be eligible for a full refund.

Returns without prior notice or approval may not be accepted.

Others

We reserve the right to cancel the order and refuse refunds/returns in the following cases:

  • There is a problem with credit card information
  • Multiple purchases of the same item
  • Return an item that is different from the one you received

    We will strictly deal with resale, unjustifiable dispute, intentional return different items, and any other fraudulent activities.