Contact Us

If you have questions or need assistance, please feel free to send a message.
Or, you will find the most popular and frequently asked questions on FAQ page !


Order Cancellation Request:

  • Please provide your order ID "MAN00000" and reason for cancellation.
  • Cancellation for pre-orders will be accepted free of charge until the product arrives at the store. After items arrive, cancellation orders cannot be accepted.
  • If you repeatedly cancel orders, cancellation fees will be charged. Your account may also be suspended.
  • Repeated cancellations will result in account suspension.
Pre-Order for BANDAI products:
  • The exact release date in the U.S. is unknown and typically occurs 2-3 months later than the release date in Japan. Please refer to the Estimate Shipping Month on the product detail page.
  • The Estimate Delivery Month might be subject to change or delay due to circumstances related to manufacturing or the US distributor.
  • Payment for pre-order items is charged at checkout.