Shipping - Package Tracking
If your selected shipping option provides a tracking number for your package, it will be provided via email once your order has been packaged and is ready to be sent.
Please not that once in transit, we are not responsible for delays in domestic and international delivery times, (especially now during the COVID-19 pandemic). We are also not responsible for packages lost in transit, unless an insured shipping method was selected at checkout.
GUNNZO is proud to do our part in being environmentally friendly by reusing packaging materials whenever possible. With this in mind be assured that we take great care in packing each and every order. Thank you for being part of our eco-friendly packing methods.
Orders qualifying for free shipping will see the "Free Shipping" option during checkout. Please select this option to receive free shipping for your order. Usual shipping methods for free shipping are UPS Ground, USPS First Class, and USPS Priority.
*HG or higher grade Plastic Models are not eligible for free shipping
In Store Pickup
In Store Pickup is currently only available at GUNNZO in San Diego located at 3985 Harney St. San Diego, CA 92110. Please select "Store Pickup" during the shipping options at checkout to take advantage of this option. We will notify you when your order is available for pickup.
For orders including "Pre-Order items", it is shipped out when all products are ready. You can choose "Separate shipping option" with extra shipping cost if you want to receive instocked items before pre-order items are available. ( The cost depends on box size and weight)
Please contact firstname.lastname@example.org if you want to apply the separate shipping option
*Pre-orders can be cancelled at any time before the product arrives at the store.
**Please note that once the product arrives at the store, it cannot be cancelled.