General Question

Which shipping methods are available?

All USPS and UPS services are available. You may also choose to upgrade from First Class to Priority during checkout if you would like your order to arrive faster.

 

To which countries do you ship?

We ship worldwide, to most countries except for some products such as thinners and license restricted items. Items that are unable to ship to specific locations will have a note in their description. First Class International are Priority Mail international is available.

 

How much are shipping costs?

Shipping costs vary depending on the weight of the package and the location it is being shipped to. Available shipping methods and their costs will be shown during the checkout process.

 

Are packages insured?

Usually, only Priority Mail packages are insured in case of non-delivery by the USPS. However, you can add insurance to any order. Please bear in mind there is an additional fee to do this.

 

Can I pick up orders at the store?

Yes, all orders are able to be picked up at our store in San Diego. Our address is as follows


GUNNZO

3985 Harney St. Suite B

San Diego, CA 92110


When placing your order, please make sure to select “Store Pick-up” as your shipping method. Please note that San Diego sales tax will be applied to orders picked up in-store.


Is free shipping available? How do I qualify for it?

In order to get free shipping, your order total (shipping cost does not count towards order total) needs to be $150.

Vinal Paint Thinner has purchase limited purchase quantity of 3 for free shipping. 


How long will it take to ship out the order?

Orders are processed every day and are shipped out Monday through Saturday. All orders received before 10 AM PST will be shipped out on the same day, while orders received after 10 AM PST will ship out the next business day.


Which payment methods do you accept?

We accept PayPal, Venmo, as well as debit cards and all major credit cards, i.e. VISA, MasterCard, American Express, and Discover.


What is your return policy?

All return inquiries must be made within 2 weeks of receipt of the item. Full refunds will apply to items that have been damaged in transit or if the wrong item was sent. Please contact us prior to shipping any order back to us.

Returns that do not fall into the previous 2 categories will be accepted, but must be in the same condition as they were when they were shipped out. Once we receive your return, it will be inspected, and refunded you accordingly. Please note that restocking fees may apply if an item is no longer in new condition and shipping costs will not be refunded.


Paint Question

Do I need anything besides the paint to start?

Yes, vinyl paint thinner is required and mixed with paint in order to use. Please use Vinyl Paint Thinner; do not use other thinners.


Can air brush be used with Mad Ape paints?

Yes, both air brush and regular brush can be used.


Can paints be shipped out overseas?

Yes, paint can be shipped overseas. The only thing is vinyl paint thinner can't be sipped overseas.


Do you have more metallic colors?

At the moment, silver and gold are the only metallic shades we offer. But, you can make any other shade metallic by mixing it with either gold or silver, depending on the shade you want to achieve.

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If you have more questions, please feel free to send a message!

shop@madapeninja.com